BigWinLive Privacy Policy — How Your Information Is Kept Safe

The data BigWinLive collects falls into two categories: what you provide directly, and what is generated automatically through your use of the platform.

BigWinLive never collects your bKash or Nagad PIN, full card details, or any third-party payment account information. That data stays within the payment gateway's own secure systems and never reaches BigWinLive.

BigWinLive uses your information primarily to maintain service quality and improve your experience. The specific purposes are outlined below:

• Account Management: To verify logins, process password resets, and maintain account security.
• Identity Verification (KYC): As a legal obligation to prevent underage access and fraud.
• Payment Processing: To process deposits and withdrawals securely and maintain a record of related transaction history.
• Customer Support: To provide our support team with the relevant information needed to resolve your issue.
• Fraud Prevention: To detect unusual activity and maintain account security.
• Service Improvement: To understand which features are used most and improve the platform — without identifying any individual user.
• Legal Obligations: To comply with applicable laws or the requirements of regulatory authorities.

BigWinLive does not retain data longer than necessary. All information is stored while your account remains active. After account closure, different types of data are kept for varying periods:

• Transaction History: 5 years after account closure — as required by financial regulatory law.
• KYC Documents: 3 years after account closure — for identity verification purposes.
• Contact Details: Deactivated immediately upon account closure — though it may remain in archives for up to 1 year.
• Betting History: For the duration your account is active, and for 3 years after it is closed.
• Support Conversations: Up to 2 years after last contact.

After the specified period, data is securely deleted — it is not retained in any backup.

BigWinLive never sells or rents your data. However, limited data sharing may be necessary in specific circumstances:

• Payment Gateway: For deposits and withdrawals, only the information necessary to verify transactions is shared with bKash, Nagad, and Rocket.
• Legal Authority: BigWinLive is legally required to share data with law enforcement when directed by a court order or a lawful government request.
• Security Auditors: Third-party auditors are granted limited system access to verify platform security — but never access to personal data.
• Cloud Storage: Secure cloud services are used to store your information — strict confidentiality is maintained under binding agreements.

BigWinLive uses cookies on its website. Cookies are small text files stored in your browser that help the platform recognize you and improve your experience.

We use three types of cookies:

• Essential Cookies: To maintain login sessions and keep core site functionality running. Disabling these cookies will prevent the site from working properly.
• Functional Cookies: To remember your preferences — such as your language setting or favourite game category.
• Analytics Cookies: To understand which parts of the site are used most — fully anonymized, with no personal identification.

You can disable non-essential cookies through your browser settings, though some features may become limited as a result.

BigWinLive believes you should have full control over your own data. That is why we provide the following rights:

To exercise this right, email us at privacy@bigwinlive.best. BigWinLive will endeavor to respond within 30 business days.

BigWinLive does not allow access to anyone under 18 — this is one of our strictest policies. We do not knowingly collect any information from minors.

Age is verified at registration and confirmed a second time through national ID verification during the KYC process. If it is later found that a user under 18 has opened an account, that account will be closed immediately and all collected data will be deleted.

BigWinLive uses multiple layers of technical security to keep your data safe — not just in words, but in practice.

• 256-bit SSL/TLS Encryption: All website and app communications are encrypted — from login to payment.
• Data Encryption at Rest: Data stored on our servers is also encrypted — not just data in transit.
• Firewall & Intrusion Detection: Suspicious access attempts are automatically blocked and our security team is alerted immediately.
• Access Controls: BigWinLive staff only have access to the information required for their specific role — nothing more.
• Regular Security Audits: Independent audits and penetration testing are conducted every six months.
• Data Backup: Data is kept in secure backups — but only for the designated retention period.

That said, no platform can guarantee 100% security on the internet. BigWinLive does everything it can to protect you, but your side matters too: use a strong password, never share it with anyone, and avoid logging in over public Wi-Fi.

BigWinLive may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, members will be notified by email or SMS.

Continued use of the platform after an update will be taken as acceptance of the revised policy. If you do not agree to the changes, you may close your account — any balance accumulated prior to closure can be withdrawn.

For any questions, complaints, or requests regarding this Privacy Policy:

• Email: privacy@bigwinlive.best (Data Protection Department)
• General Support: support@bigwinlive.best
• Live Chat: Chat with us directly from any page on the site

The more detail you include in your data protection email — which data, what time period, and the nature of the issue — the faster it can be resolved. BigWinLive typically responds within 72 hours.